Frequently Asked Questions
Everything you need to know about protecting your home and managing your devices.
What is the standard shipping time for Ring devices?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
Do I need a subscription to use my Ring camera?
Basic features like instant notifications and Live View are free. However, to record, review, and share videos, you will need a Ring Protect subscription plan.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original condition for a full refund.
Are Ring devices compatible with smart home assistants?
Yes, Ring devices are fully compatible with Amazon Alexa. You can use voice commands to view camera feeds, announce visitors, and arm or disarm your security system.
How long does the battery last on wireless Ring doorbells?
Under normal use, the rechargeable battery pack typically lasts between 6 to 12 months, though this varies based on local weather and the number of recorded events.
What kind of warranty comes with my purchase?
Every new device comes with a one-year limited warranty on parts and theft protection. If your Ring device is stolen, we will replace it for free.